Privacy policy
womb.love Privacy Policy & GDPR Compliance
This privacy notice outlines how we collect and process your personal data through www.womb.love and any information you may provide through this site when you purchase a product or service, sign up to the newsletter or fill in a form.
By providing us with your data, you confirm that you are over 13 years of age.
THE WEBSITE
This website is operated by womb.love ltd. and we are committed to protecting your personal information and will keep any information you provide safely and securely. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.womb.love (the “Site”).
womb.love ltd is the data controller and we are responsible for your personal data (referred to as ‘we’, ‘us’, or ‘our’ in this privacy notice
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
AN OVERVIEW ON HOW AND WHICH DATA WE COLLECT
Downloads & Resources from Website
Identity data - First name & Surname
Contact - email address
If you choose to make a download, your details will be obtained for our mailing list so that you can be informed of relevant information - updates, offers, events, addition to services.
Your details will not be shared by us with any third parties and we are mindful to never send spam. There is an option to unsubscribe from the list with every newsletter if you no longer wish to receive them.
Event Bookings & Product Purchases
Identity data - First name & Surname
Contact - email address, home/billing/business address, website, telephone numbers
Financial Data is not collected - all payments are collected either by BACS, Worldpay or Paypal
Transaction Data may include details about payments made by yourself for course bookings.
Your personal data will be stored and be accessible by womb.love ltd
Your details will not be shared with any third parties and we are mindful to never send spam. There is an option to unsubscribe from the list with every newsletter if you no longer wish to receive them.
Client Consultation Forms
Identity data - First name & Surname
Contact - email address, home/billing/business address, website, telephone numbers
Health Data - a form requesting medical background will be sent to you prior to the session so that we can prepare for your treatment. There are emotional and energetic questions which are at your discretion to complete but are recommended to support the process.
Sensitive Data - we do not request details about your race, ethnicity, religious or philosophical beliefs, or sexual orientation, criminal convictions or offences
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation. We do not collect any information about criminal convictions and offences.
Financial Data is not collected - all payments are collected either by BACS, Worldpay or Paypal
Transaction Data may include details about payments made by yourself for course bookings.
Your personal data will be stored and be accessible by womb.love ltd
Your details will not be shared with any third parties and we are mindful to never send spam. There is an option to unsubscribe from the list with every newsletter if you no longer wish to receive them.
Data Retention
The law states that we are to keep basic information about our customers - contact, identity, financial and transaction data for six years for tax purposes.
We are also obliged to keep consultation forms on record for seven years since your last treatment with Raya (Lorraine Keene) on behalf of Medical Malpractice. After this they will be destroyed.
We will only retain your personal data for as long as is necessary to fulfil the above, as well as legal, accounting and medical stipulations
Record Keeping
Consultation forms are kept on file on a password protected computer. Paper files are kept in a locked cabinet at my workplace address.
Your files are only accessible by Raya (Lorraine Keene), unless your explicit consent is given to share with other therapists or event collaborators.
You can ask to view your files at any time.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and online payment services), email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Squarespace to power our online store--you can read more about how Squarespace uses your Personal Information here: https://www.squarespace.com/privacy. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
OPTING OUT
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Please let us know if you personal information changes by emailing us on raya@womb.love
LINKS TO THIRD PARTY WEBSITES
When you are using the womb.love website you may click on a link that is not operated by us, in which they may send their own cookies to you and request data/personal information. This is beyond our control and we are not responsible for anything that occurs on a third party website. By having a third party link on our website it doesn’t make any promises or recommendations about their service and how they operate, and we may not have any connection with the operators. It is recommended to read the privacy policy of third party websites as their policies may differ to that of www.womb.love
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
You have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk) if you are not happy with any of the ways we collect data. We would be grateful if you could inform us beforehand so that we can attempt to resolve the issue.
You are protected under data protection laws in relation to your personal data for particular circumstances. You can
request access, correction and removal of personal data
object to the processing of personal data
request restriction of processing your personal data
Request transfer of your personal data
Withdraw consent of your personal data.
More information on your personal rights are outlined here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the above rights, please email us at raya@womb.love which we will attempt to respond to within 2 weeks.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Changes to the Privacy Policy
On occasion, womb.love may be legally obliged or make the decision to update or make changes to this policy. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. Any changes will be updated to this page. Unless required by law, any changes made to this privacy policy will not affect any of the way we treat data collected prior to the date of the policy change. This policy was last updated on Thursday 19th March 2020.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at raya@womb.love.